Muha Meds Store

At Muha Meds Store, we are committed to delivering high-quality products and exceptional customer satisfaction. Due to the nature of our products and compliance with industry regulations, our refund and return policy is designed to protect both our customers and our brand.

Please read this policy carefully before making a purchase.

1. Eligibility for Returns & Refunds

Due to safety, health, and regulatory requirements, we can only accept returns or issue refunds for the following reasons:

✔ Damaged items

✔ Defective items

✔ Incorrect products received

✔ Missing items in shipment

We do not accept returns for:

  • Opened or used products
  • Products purchased from unauthorized sellers
  • Returns requested more than 7 days after delivery
  • Customer preference or change of mind

To qualify for a replacement or refund:

  • The item must be unused, in original packaging, and in the same condition as received (unless it arrived damaged).
  • You must provide proof of purchase (order number or receipt).

2. Reporting a Problem With Your Order

If you receive a defective, damaged, or incorrect item, you must notify us within 7 days of delivery.

When contacting us, please include:

  • Your full name
  • Order number
  • Photos or videos clearly showing the issue
  • A brief description of the problem

Email: info@Muhamed.com
Phone: +1 (213) 536-9298

3. Return Process

If your return request is approved:

  1. You will receive instructions on how and where to send the product.
  2. Items returned without prior authorization will not be accepted.
  3. Depending on the issue, you may be required to send the item back or safely dispose of it.

Customers are responsible for return shipping costs unless the error was caused by Muha Meds Store.

4. Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be issued to the original payment method used at checkout.

Refund processing time:

  • 5–10 business days (depending on your bank or payment provider)

Shipping costs are non-refundable, unless the return is due to our error.

5. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrectly shipped

If the exact item is unavailable, we may offer:

  • A replacement of equal value
  • Store credit
  • A refund

6. Non-Returnable Items

We cannot accept returns for:

  • Used or opened consumable products
  • Clearance or final sale items
  • Any item not purchased directly from the Muha Meds Store website
  • Products with removed, altered, or missing packaging or labels

7. Order Cancellation

Orders may be canceled only before they enter processing or shipping stages.
Once an order has shipped, it cannot be canceled or refunded unless it meets the conditions of this policy.

To request a cancellation, contact us immediately at:
📧 info@Muhamed.com
📞 +1 (213) 536-9298

8. Lost or Stolen Packages

Muha Meds Store is not responsible for packages lost or stolen after they are marked as delivered by the carrier.
We will assist you in filing a claim with the carrier if needed.

9. Contact Information

If you have any questions about this Refund & Return Policy or need support, please contact:

Muha Meds Store
📍 634 Kohler St, Los Angeles, CA 90021, USA
📞 +1 (213) 536-9298
📧 info@Muhamed.com